Riverside Underwriting Limited (RUL)
Is a wholly owned subsidiary of Riverside International Holdings Limited which includes RUL, Riverside Insurance Agency Malta Limited and Orchard Administration Limited. Founder, Andrew Lawrence is the majority shareholder.
A strong pedigree in B2C and B2B Insurance
RUL was born in April 2007 and started life as Questor Insurance Services Limited, started trading on the 4th August 2007 and has sold at least one policy every day since that is 5,970 days of continuous trading and counting. Looking at our adjacent timeline you will see we sold our 1 millionth policy in 2015 and continue to go from strength to strength adding new product and upgrading technology.
Since creation of the company, the fundamental overriding concept has been the technology and how to apply it to streamline and integrate our business with our partners to make the customer experience as easy and straightforward as possible. Technology has always been at the heart of the distribution model, direct retail, affiliates and wholesale partners using our APIs. Our software is developed by our in-house team and hosted by a world class hosting partner.
Our customer service proposition includes a knowledgeable fully staffed call centre in the UK, also our UK based sister company Orchard Administration that handles all claims has developed an integrated customer service software that allows customers to submit a claim from a single point. This speeds up the processing of claims but also increases the transparency for the customer who can see at any point where they are in the process and any information outstanding.
We are able to support our Partners with EU business via the team at Riverside Malta Insurance Agency Limited, our sister company, domiciled and regulated in Malta by the Malta Financial Services Authority. Riverside Malta commenced trading on the 1st February 2021 simultaneously with Brexit.
Our Key People
Andrew Lawrence, founder and CEO. Prior to to founding RUL Andrew was a director and shareholder in Drakefield Insurance Services Limited which had purchased Go Travel Insurance Services Limited in 2004. Previously, Andrew was employed in Lloyd's Insurance broking businesses including a short period broking in the Room.
David Kent is the Group Managing Director. David joined the organisation in March 2020 bringing 40+ years insurance experience from across the industry including a spell at the Regulator. David has responsibility for the operations of the business including compliance and underwriting.
April - Incorporated
August - Website launched and first policies sold
Travel insurance added
Call centre brought in-house
Office space doubled
Millionth policy sold
Appointed as a Lloyd's Coverholder
10th Year of Trading
Change of name to Riverside Underwriting Limited
Brexit solution live on 1st February
Capacity provided with Fortegra European Insurance Company
Tech stack updated
Questor Insurance website relaunched
Appointed new hosting partners
COVID19 recovery year
Short term fully comprehensive motor insurance for campervan and motor home insurance fully launched