Insurance is all about Claims
This should be a pretty obvious statement, but this remains the main area of challenge for many customers. Orchard Administration Limited is our sister company and the specialist claim handling business within the Group.
Significant investment has been made in creating an application that allows our customers to self-serve their claim and full visibility on the claim handling process. Orchard has implemented payment functionality that delivers agreed claim payments within two hours of the claim being agreed.
Almost uniquely Orchard invites claimant to complete a publically available TrustPilot review once the claim has been closed.