Regulation

United Kingdom

In the United Kingdom the regulation of financial services is carried out under the Financial Services and Markets Act 2000 by the Financial Conduct Authority and Prudential Regulatory Authority. As an insurance intermediary we are authorised and regulated by the Financial Conduct Authority (FCA) which supervises our activities and sets broad principles on how it thinks financial service firms should operate.

We are obligated to operate our business to the highest standards, maintain a minimum level of financial solvency, train our staff to a high standard, invest in protecting our customers data and provide a clearly defined complaints handling systems.

Riverside Underwriting Limited is required to be a member of the Financial Services Compensation Scheme which protects our clients in the unlikely event that we are unable meet our obligations.

If you deal with a company selling insurance products that are not authorised by the Financial Conduct Authority, you run the risk of not being able to seek redress if you are sold a policy that fails to respond if you make a claim.

European Union

Riverside Insurance Agency Malta Limited is our European Union entity and is authorised and regulated by the Malta Financial Services Authority. Enrolled under the Insurance Distribution Act, Cap 487 to act as an Insurance Agent for Fortegra Europe Insurance Company SE and is authorised by the Malta Financial Services Authority (MFSA) under the Insurance Business Act, Cap 403 of the Laws of Malta.

Riverside Insurance Agency Malta Limited has also been passported to write business in Austria, Belgium, Cyprus, Czech Republic, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Spain and Sweden. We are also able to accept business from any other person picking up a car in Europe.

We are committed to providing our customers with the a service that is based upon the highest standards of professionalism and integrity. We have a number of internal processes that are designed to identify any issues with our products and which are reported to our Board which meets three times per year.